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Guatemala City

    Senior Manager, Delivery - Guatemala City - Conduent Business Services

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    De jornada completa regular
    Descripción

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.


    Job Track Description:

    • Requires broad technical expertise and industry knowledge.
    • Accountable for functional, operational, and/or program management.
    • Assists others in achieving goals.
    • Manages performance appraisals and pay reviews.
    • Manages training for 3 or more employees.
    • Manages hiring and termination actions.

    General Profile

    • Provides leadership to managers and senior professional staff.
    • Adapts and executes functional or departmental business plans.
    • May contribute to the development of strategies.
    • Makes decisions based on resource availability and functional objectives.

    Functional Knowledge

    • Understands and applies concepts in the field of expertise.
    • Has basic knowledge of other disciplines.

    Business Expertise

    • Understands how to improve efficiency across related teams.

    Impact

    • Impacts results in the short-term, with potential long-term results.
    • Guided by functional business plans.

    Leadership

    • Sets priorities and allocates resources for related teams.
    • Proactively manages resources to meet department goals.

    Problem Solving

    • Resolves complex technical and operational problems.

    Interpersonal Skills

    • Uses clear communication skills to influence others, including senior leadership.

    Responsibility Statements

    • Participates in the definition of the business strategy with the clients and the upper managers.
    • Drives business unit performance to meet SLAs, adhere to business unit metrics, and accomplish account performance.
    • Drives innovation and efficiencies of business opportunities.
    • Applies process improvements and/or new systems.
    • Manages employee teams through coaching and developing, addressing people matters, and identifying development needs.
    • Manages the client relationship ensuring customer satisfaction.
    • Generates reports on performance measurement and KPIs to facilitate business decisions.
    • Responsible for business unit compliance with organizational policies and local regulations.
    • Responsible for the successful implementation and execution of the business continuity plan (BCP).
    • Performs other duties as assigned.
    • Complies with all policies and standards.

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