- Requires broad technical expertise and industry knowledge.
- Accountable for functional, operational, and/or program management.
- Assists others in achieving goals.
- Manages performance appraisals and pay reviews.
- Manages training for 3 or more employees.
- Manages hiring and termination actions.
- Provides leadership to managers and senior professional staff.
- Adapts and executes functional or departmental business plans.
- May contribute to the development of strategies.
- Makes decisions based on resource availability and functional objectives.
- Understands and applies concepts in the field of expertise.
- Has basic knowledge of other disciplines.
- Understands how to improve efficiency across related teams.
- Impacts results in the short-term, with potential long-term results.
- Guided by functional business plans.
- Sets priorities and allocates resources for related teams.
- Proactively manages resources to meet department goals.
- Resolves complex technical and operational problems.
- Uses clear communication skills to influence others, including senior leadership.
- Participates in the definition of the business strategy with the clients and the upper managers.
- Drives business unit performance to meet SLAs, adhere to business unit metrics, and accomplish account performance.
- Drives innovation and efficiencies of business opportunities.
- Applies process improvements and/or new systems.
- Manages employee teams through coaching and developing, addressing people matters, and identifying development needs.
- Manages the client relationship ensuring customer satisfaction.
- Generates reports on performance measurement and KPIs to facilitate business decisions.
- Responsible for business unit compliance with organizational policies and local regulations.
- Responsible for the successful implementation and execution of the business continuity plan (BCP).
- Performs other duties as assigned.
- Complies with all policies and standards.
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Manager, Delivery
hace 4 días
Conduent Business Services Guatemala City De jornada completa regularThrough our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to persona ...
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Finance Manager
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Associate Principal
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IQVIA Guatemala City De jornada completaManages multiple consulting projects of varying complexity and ensures on-time and on-budget delivery for clients in the pharmaceutical or related industries. Contributes to new business development and maintaining and strengthening client base. · Essential Functions · Manages p ...
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Project Management Analyst I
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Conduent Business Services Guatemala City De jornada completa regularThrough our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to persona ...
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Contract Manager
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Contract Manager
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Retailers Leader Walmart
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Retailers Leader Walmart
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Analyst Management Consulting
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Cyber Operations Engineer III
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Advanced Call Center Technologies Guatemala CityTrainer Guatemala · Guatemala City, Guatemala Req #796 Thursday, May 16, 2024 Advanced Call Center Technologies · Job Description · Trainer · We are seeking an experienced Trainer to join our rapidly growing team This position is an ONSITE position in Guatemala. If you bri ...
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Technical Director
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Senior Manager, Delivery - Guatemala City - Conduent Business Services
Descripción
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Job Track Description:
General Profile
Functional Knowledge
Business Expertise
Impact
Leadership
Problem Solving
Interpersonal Skills
Responsibility Statements