Camilo Monterroso

Experienced BPO senior leader with +12 years on the BPO industry and +6 years on Account Manager roles. Core expertise in supporting and overseeing day-to-day service delivery operations, team’s learning and development methodologies, SOW attainment and financial profitability. My main focus is to deliver highend results, aimed to nurture the client relationship by fostering a customer obsessed culture and support leaders to become trusted advisors

Account Manager Teleperformance - Business unit leader, responsible of planning, executing and monitoring all business strategies aimed to achieve Client satisfaction for programs under my porfolio serving as the main Client POC. - Responsible for financial planning and execution aligned to WFM requirements, contractual compliance and employee satisfaction aimed to achieve GM% growth. - Capitalize farming of digital solutions opportunities as a service and it's implementation in the operational framework

Operations Manager 24-7 Intouch Successfully working directly with Client stakeholders to fulfill their operational needs by understanding the ever-changing business environment, planning and executing enterprise strategies and tactics as liason with the support departments (QA, Training, WFM, Process Analyst, HR) aimed to improve KPI's performance and foster efficiencies through coaching and development.