Conduent

Supervisor, Transaction Processing (BB-C85D6)

Encontrado en: Neuvoo GT

Descripción:

Job Description



Job Track Description:

  • Requires broad technical expertise and industry knowledge.
  • Accountable for functional, operational, and/or program management.
  • Assists others in achieving goals.
  • Manages performance appraisals and pay reviews.
  • Manages training for 3 or more employees.
  • Manages hiring and termination actions.

    • General Profile

  • Supervises daily tasks of complex business, technical support, or production teams.
  • Responsible for team success.
  • Works within established precedents and practices.
  • Examines information to solve ongoing problems.
  • Ability to perform work unsupervised.

    • Functional Knowledge

  • Comprehensive understanding of a range of processes, procedures, systems and concepts in own field.

    • Business Expertise

  • Understanding of how best teams integrate and work together to achieve company goals.

    • Impact

  • Impacts a team, by example, through the quality service and information provided.

    • Leadership

    Provides daily team supervision (e.g., coaching on performance, coordinating activities, checking on quality, and work progress).

    Problem Solving

  • Solves problems and evaluates possible solutions using technical experience and precedents.

    • Interpersonal Skills

  • Uses tact to exchange ideas and information concisely and rationally.

    • Responsibility Statements

  • Supports financial management.
  • Supervises resources.
  • Contributes to business growth and efficiencies.
  • Responsible for performance management and conducting performance reviews.
  • Manages escalated issues and complex tasks.
  • Acts as Subject Matter Expert (SME).
  • Ensures TAT is met for all volumes assigned to respective shifts through proper planning.
  • Ensures Quality is met for all volumes processed during shifts.
  • Ensures appropriate staffing; interviews candidates.
  • Collaborates with Managers on key performance measures identified by the client.
  • Facilitates work allocation.
  • Tracks and monitors daily and monthly reporting.
  • Participates in progress improvement without impact to quality of work.
  • Communicates with teams and Managers to provide work status.
  • Participates in meetings with internal teams and external clients.
  • Performs other duties as assigned.
  • Complies with all policies and standards.

    • calendar_todayhace 1 día

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