Conduent

Senior Delivery Management Analyst (BB-6B225)

Encontrado en: Neuvoo Bulk GT

Descripción:

Job Description

About Conduent

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.


Job Description

Job Track Description:

  • Requires formal education and relevant expertise in a professional, sales, or technical area.
  • Performs technical-based activities.
  • Contributes to and manages projects.
  • Uses deductive reasoning to solve problems and make recommendations.
  • Interfaces with and influences key stakeholders.
  • Leverages previous knowledge and expertise to achieve results.
  • Ability to complete work self-guided.
  • College or university degree required.
  • General Profile

  • Requires knowledge and experience in the field.
  • Uses best practices and knowledge of business issues to improve products or services.
  • Solves complex problems and takes a new perspective on existing procedures.
  • Self-starter, requiring minimal guidance.
  • Resource to colleagues with less experience.
  • Functional Knowledge

  • Requires conceptual expertise of theories, practices, and procedures. 
  • Business Expertise

  • Has knowledge of best practices and team integration.
  • Is aware of the competition and what makes them different in the market.
  • Impact

  • Impacts a range of customer, operational, project, or service activities in teams.
  • Works within broad guidelines and policies.
  • Leadership

  • Acts as a resource for colleagues with less experience.
  • May guide small projects with manageable risks and resource requirements.
  • Problem Solving

  • Solves complex problems.
  • Takes a new perspective on existing solutions.
  • Exercises judgment based on reviewing many sources of information.
  • Interpersonal Skills

  • Ability to clearly explain difficult or sensitive information.
  • Works to build consensus within a team.
  • Responsibility Statements

  • Assists in business unit performance driving SLAs and adherence to business unit metrics.
  • Drives innovation and efficiencies of business opportunities.
  • Applies process improvements and/or new systems.
  • Day-to-day operations client contact to resolve systems issues.
  • Provides feedback to clients on quality and workload issues.
  • Generates reports on performance measurement and KPIs to facilitate business decisions.
  • Responsible for compliance with organizational policies and local regulations.
  • Responsible for keeping the business continuity plan (BCP) updated and executed.
  • Performs other duties as assigned.
  • Complies with all policies and standards.

  • calendar_todayhace 2 días

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    location_onGuatemala City

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