Descripción:

Job Description

• Takes responsibility for WFM delivery and quality on an account level of a medium sized program or few small programs.

• Ensure the functional support given meets the operational needs for the assigned WFM employees.

• Oversees the relationship between WFM and operations and acts as the primary point of contact for any operational concerns.

• Ensures that the collective set of WFM resources and processes realizes the right number of operational resources at the right time and at the right cost.

• Mentors WFM employees in technical skills and program specific processes.

• Optimizes WFM performance by continuously exposing and addressing improvement opportunities.

• Integrates additional operational & WFM resources (e.g. WFM Application Support & Analytics or Operational Management) where needed to resolve process bottlenecks and/or other obstacles.