Job Track Description: Requires formal education and relevant expertise in a professional, sales, or technical area. Performs technical-based activities. Contributes to and manages projects. Uses deductive reasoning to solve problems and make recommendations. Interfaces with and influences key stakeholders. Leverages previous knowledge and expertise to achieve results. Ability to complete work self-guided. College or university degree required.
General Profile Requires knowledge and experience in the field. Uses best practices and knowledge of business issues to improve products or services. Solves complex problems and takes a new perspective on existing procedures. Self-starter, requiring minimal guidance. Acts as a resource for colleagues with less experience.
Functional Knowledge Requires conceptual expertise of theories, practices, and procedures.
Business Expertise Has knowledge of best practices and team integration. Is aware of the competition and what differentiates them.
Impact Impacts a range of customer, operational, project, or service activities. Works within broad guidelines and policies.
Leadership Acts as a resource for colleagues with less experience. May guide small projects with manageable risks and resource requirements.
Problem Solving Solves complex problems. Takes a new perspective on existing solutions. Exercises judgment based on reviewing many sources of information.
Interpersonal Skills Ability to clearly explain difficult or sensitive information. Works to build consensus within a team.
Responsibility Statements Manages and delivers complex projects or programs in alignment with client expectations and business needs. Manages department or cross-functional teams focused on the delivery of projects. Plans and directs schedules and project budgets. Organizes interdepartmental meetings and communication to ensure project/program completion. Directs the activities of project support staff, project managers, and sub-contractors. Ensures resources are allocated and maintained to facilitate successful project completion. Assigns and monitors work of technical team members providing support and interpretation of objectives. Manages priorities that require critical thinking and complex problem-solving. Leads and communicates project scope, goals, and responsibilities to the project team. Establishes clear stakeholder expectations and complex requirements. Develops and maintains reporting procedures. Monitors performance in project and program control activities. Develops reports related to project activities, general project management, and financial issues. Performs other duties as assigned. Complies with all policies and standards.