Partner Success Consultant - Guatemala City

Solo para miembros registrados Guatemala City

hace 2 días

$22,000 - $25,000 (USD)

Get to Know Us · Kafene is revolutionizing the lease-to-own space. We're the point-of-sale powerhouse making flexible lease-to-own accessible to everyone—prime and non-prime customers alike. Our secret weapon? Cutting-edge AI and machine learning that analyzes 20,000+ data inputs ...

Descripción del trabajo

Get to Know Us

Kafene is revolutionizing the lease-to-own space. We're the point-of-sale powerhouse making flexible lease-to-own accessible to everyone—prime and non-prime customers alike.

Our secret weapon? Cutting-edge AI and machine learning that analyzes 20,000+ data inputs in real-time, empowering retailers across furniture, appliances, electronics, tires, and durable goods to say "yes" to more customers.

The numbers tell our story:
over $500 million in sales and counting. But we're just getting started.

Our 150-person team spans NYC headquarters, Wilmington, and remote talent across the globe—all united by a culture that thrives on collaboration, innovation, and genuine support.

We don't just talk about great workplace culture; we deliver it.

That's why Built In named us a Startup to Watch and Forbes recognized us as one of the Best Startup Employers.

Ready to be part of the fintech revolution? Join us.

What You'll Do

Account Management & Partner Support

Serve as a day-to-day point of contact for assigned existing retail partners.
Conduct outbound and inbound phone outreach using approved scripts and messaging.
Maintain regular follow-ups to support partner engagement, retention, and satisfaction.
Reinforce training and product education to ensure consistent utilization.
Escalate partner concerns, risks, or growth opportunities to senior team members.

Sales Execution & Support

Support account performance by reinforcing best practices and promotional initiatives.
Track and complete activity-based goals (calls, follow-ups, engagement).
Identify upsell or expansion signals and route them to senior sales partners.
Assist in executing territory-level initiatives led by senior team members.

Data Management & Reporting

Maintain accurate CRM records (e.g., HubSpot), including call notes and account updates.
Monitor basic account-level performance metrics and flag trends or concerns.
Support the preparation of reports and summaries for internal stakeholders.

Collaboration & Compliance

Coordinate with internal teams, including Sales, Marketing, Product, and Operations.
Adhere to internal compliance protocols and approved messaging guidelines.
Consistently follow established processes, scripts, and escalation paths.

What You'll Bring

1-3 years of experience in inside sales, customer success, or account support,
Comfort with phone-based outreach and working from scripts.
Strong verbal communication skills and a professional phone presence.
Ability to manage multiple accounts in a structured, process-driven environment.
Experience with CRM tools or a strong willingness to learn.
A growth mindset and openness to feedback and coaching.

Compensation and Benefits:
$22,000- 25,000 Base Salary with an additional performance-based bonus opportunity of up to 15% of base salary.

Healthcare Stipend:
We prioritize your well-being by covering medical, dental, and vision insurance costs.

Paid Time Off:
We value work-life balance, which is why we offer flexible paid time off starting from your first day of employment

We're building a team as diverse as the customers we serve. Kafene is proud to be an equal-opportunity employer, and we mean it.

We welcome qualified applicants of every race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, veteran status, and all other legally protected characteristics.

Need accommodation during the application process? We've got you. If you're applying for a U.S.

position and require reasonable accommodation at any stage, reach out to with details about your request and contact information.

We're here to help make the process work for you.

Note:
This email address is specifically for accommodation requests and will only respond to those inquiries.