Yerson Arias

I am a self-motivated and progress-driven Technical Support Agent with an extensive background in this industry. With problem-solving and relationship-building skills, I have succeeded in previous customer service and technical support work. These experiences have sharpened my communication, research, and multitasking skills to handle high volumes of work and exceed expectations. 

I work hard to serve every customer without compromising team goals or breaking company practices. 

As well, I'm experienced in:

• Handle phone and email inquiries from insurance agents, underwriters, and appraisers, providing proper guidance and solutions for products or software issues, troubleshooting is always required.
• Answered inbound calls regarding customer questions about basic banking services, such as account balances, account status, credit card limits, mortgage, interest rates, and fees.
• Worked with consumers, suppliers, and various shippers to route, pick up, and trace shipments. 

Currently, I'm a 3rd-year college student. Bachelor of Criminology and Criminal Policy. Criminology is the science that studies crimes and their causes, as well as criminal behavior. In this way it 
tries to prevent violence and criminality.