Rocío Alarcón

Joven profesional con experiencia en diversos entornos laborales, destacándome por mi capacidad de adaptación y compromiso. Mi enfoque está orientado a contribuir al logro de objetivos mediante un desempeño eficiente, colaborativo y enfocado en la calidad.

Me motiva aprender continuamente, enfrentar desafíos con una actitud proactiva y aportar soluciones que generen valor. Estoy en búsqueda de oportunidades que me permitan seguir desarrollándome personal y profesionalmente mientras contribuyo al éxito de la organización.

Auxiliar de ventas (agosto 2024 - octubre 2024 )

En mi función como auxiliar de ventas, brindé soporte personalizado en la atención a clientes y gestioné el proceso de ventas de principio a fin enfocado en mantener relaciones sólidas con los clientes. También realicé el seguimiento de inventarios, la actualización de bases de datos y la elaboración de reportes de ventas. Además de ello, propuse mejoras estratégicas comerciales para mayor alcance de clientela.

Technical Support Representative (abril 2024 - mayo 2024 )

In my role as a Technical Support Representative I performed tasks such as analyze user inquiries, diagnose technical issues, and craft effective solutions that get them back on track quickly through technical expertise and troubleshooting skills, collaborate with internal teams like developers or product specialists when needed to escalate complex issues and document and report recurring problems to contribute to product improvement.

Quality Assurance Manager (diciembre 2023 - abril 2024)

In my role as a Quality Assurance Manager, I performed tasks such as ensuring agents adhered to company policies, industry regulations, and best practices during interactions. I also identified agents' strengths and weaknesses, then developed and delivered training programs to address identified skill gaps to enhance individual agents' performance and overall team effectiveness. Additionally, I analyzed trends in interaction quality data to identify opportunities for streamlining operational processes, improving customer service procedures, and optimizing interaction routing protocols.In my role as a Quality Assurance Manager, I performed tasks such as ensuring agents adhered to company policies, industry regulations, and best practices during interactions. I also identified agents' strengths and weaknesses, then developed and delivered training programs to address identified skill gaps to enhance individual agents' performance and overall team effectiveness. Additionally, I analyzed trends in interaction quality data to identify opportunities for streamlining operational processes, improving customer service procedures, and optimizing interaction routing protocols.

Care Specialist (septiembre 2024 - diciembre 2023 )

In my role as a Care Specialist, I performed tasks such as managing inquiries, resolving issues, and providing efficient and friendly assistance. Additionally, I collaborated closely with other departments to ensure seamless communication and contribute to the continuous improvement of our services.

Colegio Bilingüe San Juan: Bachiller en Ciencias y Letras con Orientación en Computación (Enero 2021 - Septiembre 2022)

Universidad del Istmo: Licenciatura en Psicología Clínica + Baccalaureatus Scientiis en Psicología General (Enero 2023 - Enero 2028)