Paula Santiago

experiencia en el campo con 10 años de experiencia en servicio al cliente, servicio técnico, colecciones, ventas, etc. 

Customer service representative for ALORICA LATAM (Experience with Billing, Technical support & sales learned to manage up to 21 different systems and tools to be used on daily basis working with call time, resolution metrics and service surveys) Performed multiple roles as temporary trainer, temporary team lead, temporary supervisor, and trainer support,  Financial care representative at NEARSOL GT (Learned to collect and review billing issues working with collection goals weekly and monthly and working with resolution time)  customer service agent at ICS-2417 INTOUCH - Worked for Home Advisor since  working with contractors and homeowners, with multiple home remodelations and services that they needed to adapt their houses, like electricity services, gas lines and plumbery. Also I worked in their sales department for a few months.  customer service representative at EVERISE/C3 - I Worked at their Icon fitness account on the tracking team, locating different exercise equipment and contacting delivery freights and scheduling delivery, I also worked at their Health insurance account and getting to be a Tier 2 agent which is a little higher than a regular CSR I was able to manage my surveys and the quality of my calls during this 10 months was an average of 99.97 overall. Receiving awards for getting multiple kudos Calls  Conduent Guatemala I worked as a sales representative for the Royal Caribbean account providing assistance to clients who were looking to make reservations or were looking to service their new reservation.  Homeschool Spanish Academy I worked as a sales representative for the Academy selling Spanish programs to principals for their schools.

 Bachillerato en ciencias y letras Instituto Guillermo Putzeys Álvarez