Acerca de Paula Santiago:
experiencia en el campo con 10 años de experiencia en servicio al cliente, servicio técnico, colecciones, ventas, etc.
Experiencia
Customer service representative for ALORICA LATAM (Experience with Billing, Technical support & sales learned to manage up to 21 different systems and tools to be used on daily basis working with call time, resolution metrics and service surveys) Performed multiple roles as temporary trainer, temporary team lead, temporary supervisor, and trainer support, Financial care representative at NEARSOL GT (Learned to collect and review billing issues working with collection goals weekly and monthly and working with resolution time) customer service agent at ICS-2417 INTOUCH - Worked for Home Advisor since working with contractors and homeowners, with multiple home remodelations and services that they needed to adapt their houses, like electricity services, gas lines and plumbery. Also I worked in their sales department for a few months. customer service representative at EVERISE/C3 - I Worked at their Icon fitness account on the tracking team, locating different exercise equipment and contacting delivery freights and scheduling delivery, I also worked at their Health insurance account and getting to be a Tier 2 agent which is a little higher than a regular CSR I was able to manage my surveys and the quality of my calls during this 10 months was an average of 99.97 overall. Receiving awards for getting multiple kudos Calls Conduent Guatemala I worked as a sales representative for the Royal Caribbean account providing assistance to clients who were looking to make reservations or were looking to service their new reservation. Homeschool Spanish Academy I worked as a sales representative for the Academy selling Spanish programs to principals for their schools.
Educación
Bachillerato en ciencias y letras Instituto Guillermo Putzeys Álvarez
Profesionales del mismo sector Atención al Cliente / Soporte que Paula Santiago
Profesionales de diferentes sectores cerca de Guatemala City, Guatemala
Otros usuarios que se llaman Paula
Trabajos cerca de Guatemala City, Guatemala
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Servicio al cliente-Aereopuerto
hace 1 mes
Istaff Guatemala Guatemala CityEmpresa dedicada a la renta de vehículos busca agentes rentadores para sede en aeropuerto. · ||Graduado a nivel diversificadoPoseer licencia tipo CInglés avanzado| ...
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agente de servicio al cliente
hace 4 días
Grupo Distelsa Guatemala CityAtender las órdenes de los clientes web para brindar una excelente experiencia. · ...
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Coordinador de servicio al cliente
hace 1 semana
Propasa Municipio de Petapa,+Como Coordinador de Servicio al Cliente en Propasa, gestionarás las operaciones diarias del equipo de atención al cliente para garantizar la satisfacción y fidelización de los usuarios. · +Recien graduado o estudiante universitaria en su ultimo año de Ingenieria Industrial y/o A ...
