Jorge Contreras

As a Technical Advisor at Project Supervision, I oversee topographical projects across the country, ensuring accuracy in measurements and collaborating closely with civil engineering teams. I also conduct evaluations of moisture conditions in walls using specialized methods and maintain fluent communication with stakeholders.

I am pursuing my degree in Electronics Engineering at Universidad de Occidente Guatemala, where I explore electronics, telecommunications, and computer systems. Previously, I worked as an IT Operations Specialist at TELUS International Central America, where I provided hardware and software troubleshooting for end-users, monitored and responded to incidents in systems, and participated in system implementation and upgrade projects with people from various countries. I also have experience in sales, presenting and demonstrating technology products and services to clients, and achieving sales milestones.

I am passionate about learning and embracing diversity, and I have acquired multiple certifications and languages, including French and English. I am also fascinated by aviation and I am studying to become a Private Pilot. My distinctive skills include IT support, project management, adaptability, and communication. I am determined to reshape perceptions about engineering professionals and to contribute to innovation and excellence in the field.

Technical Advisor in Project Supervision.Technical Advisor in Project Supervision.
Ingeniería DiPro · FreelanceIngeniería DiPro · Freelance
Jul 2023 - Present · 3 mosJul 2023 - Present · 3 mos
Quetzaltenango, Guatemala · HybridQuetzaltenango, Guatemala · Hybrid
Supervising topographical projects, ensuring accuracy in measurements.
Collaborating closely in soil tests with civil engineering teams.
Conducting evaluations of moisture conditions in walls using specialized methods.
Maintaining fluent communication with teams and stakeholders.
Traveling to various nationwide locations to oversee projects.
Commitment to quality, precision, and interdisciplinary collaboration.Supervising topographical projects, ensuring accuracy in measurements. Collaborating closely in soil tests with civil engineering teams. Conducting evaluations of moisture conditions in walls using specialized methods. Maintaining fluent communication with teams and stakeholders. Traveling to various nationwide locations to oversee projects. Commitment to quality, precision, and interdisciplinary collaboration.…see more
Skills: Scientific Communications · Leadership · Team Management · Bilingual Communications · Maintenance · Site Supervision · Construction Site InspectionsSkills: Scientific Communications · Leadership · Team Management · Bilingual Communications · Maintenance · Site Supervision · Construction Site Inspections

TELUS International Central America logo
IT Support Specialist Tier IIIT Support Specialist Tier II
TELUS International Central America · Full-timeTELUS International Central America · Full-time
Sep 2021 - Jun 2023 · 1 yr 10 mosSep 2021 - Jun 2023 · 1 yr 10 mos
Quetzaltenango, Guatemala · HybridQuetzaltenango, Guatemala · Hybrid
Hardware and Software Troubleshooting: Diagnose and resolve hardware and software issues for end-users, including desktops, laptops, printers, and mobile devices.
Monitor and respond to reported incidents in systems, escalating and resolving issues in a timely manner.
Document IT support and operations procedures and policies, and provide training and instruction to staff as needed.
Participate in system implementation and upgrade projects with people from various countries including El Salvador, Guatemala, USA, India, Romania, and the Philippines.Hardware and Software Troubleshooting: Diagnose and resolve hardware and software issues for end-users, including desktops, laptops, printers, and mobile devices. Monitor and respond to reported incidents in systems, escalating and resolving issues in a timely manner. Document IT support and operations procedures and policies, and provide training and instruction to staff as needed. Participate in system implementation and upgrade projects with people from various countries including El Salvador, Guatemala, USA, India, Romania, and the Philippines.
Skills: Scientific Communications · Leadership · Team Management · Bilingual Communications · Management Systems · Computer Science · Customer Support · Help Desk Support · Service Levels · Ticketing Systems · Operations Support · Cultural Diversity · Cross-Cultural Communication Skills · Google Workspace · Contact Centers · Voice over IP (VoIP) · Public Speaking · Training Delivery · Technical Support · Customer Experience · Troubleshooting · Printer Support · Analytical Skills · Domain Name System (DNS) · Active Directory · VMware · ServiceNow · Cultural Compete · Multi-factor Authentication · Windows NT · Mac os · Internet Protocol Suite (TCP/IP) · Remote Desktop · On-call Support · Computer Hardware Troubleshooting · Software TroubleshootingSkills: Scientific Communications · Leadership · Team Management · Bilingual Communications · Management Systems · Computer Science · Customer Support · Help Desk Support · Service Levels · Ticketing Systems · Operations Support · Cultural Diversity · Cross-Cultural Communication Skills · Google Workspace · Contact Centers · Voice over IP (VoIP) · Public Speaking · Training Delivery · Technical Support · Customer Experience · Troubleshooting · Printer Support · Analytical Skills · Domain Name System (DNS) · Active Directory · VMware · ServiceNow · Cultural Compete · Multi-factor Authentication · Windows NT · Mac os · Internet Protocol Suite (TCP/IP) · Remote Desktop · On-call Support · Computer Hardware Troubleshooting · Software Troubleshooting…see more

Sales RepresentativeSales Representative
Click · Full-timeClick · Full-time
Aug 2020 - Aug 2021 · 1 yr 1 moAug 2020 - Aug 2021 · 1 yr 1 mo
Quetzaltenango, Guatemala · On-siteQuetzaltenango, Guatemala · On-site
Manage the complete sales cycle, from prospecting clients to closing deals and providing post-sales follow-up.
Present and demonstrate technology products and services to clients, explaining their benefits and technical features.
Collaborate with the marketing and technical support departments to ensure a consistent and high-quality customer experience.
Achieved and surpassed sales milestones up to Q300,000.
Stay updated with the latest trends in technology, and be able to explain them to clients in a clear and straightforward manner.Manage the complete sales cycle, from prospecting clients to closing deals and providing post-sales follow-up. Present and demonstrate technology products and services to clients, explaining their benefits and technical features. Collaborate with the marketing and technical support departments to ensure a consistent and high-quality customer experience. Achieved and surpassed sales milestones up to Q300,000. Stay updated with the latest trends in technology, and be able to explain them to clients in a clear and straightforward manner.
Skills: Leadership · Operations Support · Google Workspace · Customer Experience · Troubleshooting · Printer Support · Direct Sales · Sales Operations · Cold Calling · Computer Hardware AssemblySkills: Leadership · Operations Support · Google Workspace · Customer Experience · Troubleshooting · Printer Support · Direct Sales · Sales Operations · Cold Calling · Computer Hardware Assembly

Information Technology AssistantInformation Technology Assistant
Radio Xelajú · Part-timeRadio Xelajú · Part-time
Jul 2017 - Mar 2020 · 2 yrs 9 mosJul 2017 - Mar 2020 · 2 yrs 9 mos
Quetzaltenango, Guatemala · On-siteQuetzaltenango, Guatemala · On-site
Technical Support: Respond to and resolve IT-related issues and inquiries from radio station staff. This includes troubleshooting hardware and software problems, resolving network connectivity issues, and assisting with printer and peripheral device concerns.
Hardware Maintenance: Conduct regular maintenance of computer systems and equipment, including desktops, laptops, and peripherals. Coordinate with vendors for radio links and transmitter repairs or replacements when necessary.
Maintain an accurate inventory of all IT-related equipment, including computers, peripherals, and software licenses. 
Assisting with various administrative tasks, such as managing calendars, scheduling appointments, and organizing meetings.
Handling incoming calls, forwarding messages, and providing information to callers.
Completing office-related errands, such as picking up supplies or documents.Technical Support: Respond to and resolve IT-related issues and inquiries from radio station staff. This includes troubleshooting hardware and software problems, resolving network connectivity issues, and assisting with printer and peripheral device concerns. Hardware Maintenance: Conduct regular maintenance of computer systems and equipment, including desktops, laptops, and peripherals. Coordinate with vendors for radio links and transmitter repairs or replacements when necessary. Maintain an accurate inventory of all IT-related equipment, including computers, peripherals, and software licenses. Assisting with various administrative tasks, such as managing calendars, scheduling appointments, and organizing meetings. Handling incoming calls, forwarding messages, and providing information to callers. Completing office-related errands, such as picking up supplies or documents.
Skills: Operations Support

Universidad de Occidente GuatemalaUniversidad de Occidente Guatemala
Ingineering, Electrical and Electronics EngineeringIngineering, Electrical and Electronics Engineering
StudentStudent
Skills: Leadership · Team Management · Electronics · Mathematics · Electric Power

Especializacion en Gerencia de Operaciones y 
Logistica, ESCADE Lima, Peru
On going, remote